In case you need to cancel your order, please contact us immediately.
We will cancel your order if requested within a reasonable time.
We promise to deliver high-quality products with minimum processing delay. Therefore, we treat all order requests seriously and process them immediately. In the event that you may need to cancel your order, you must immediately request to cancel your order. if we received your request and approved to cancel your order, you will receive a confirmation via e-mail. This e-mail is your confirmation.
If we have received the cancellation request within 24 hours and the order has not shipped, the customer is free of any responsibility. If we have received the cancellation request within 24 hours but the order has shipped, the customer will be charged both outbound and return shipping charges. Any applicable tariffs and brokerage fees are to be paid by the customer if order was shipped outside of USA.
If we sent the order but the customer refused to accept it without a pre-approved cancellation, the customer will be charged both applicable outbound and return shipping charges. Any applicable tariffs and brokerage fees are to be paid by the customer if order was shipped outside of USA.