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Changes/Cancellations

All permissible order changes and cancellations must be requested within 24 hours after the order was placed, and are subject to our approval. Since some orders may ship on the same day, we suggest that you contact us as soon as possible. If your request is received after we have shipped your order, you may request to return it. Our standard return policy will apply. You may visit our Returns Policy Page for information. We will not accept requests to change or cancel any special orders.

It is best to send us your request by filling out the form in our Contact Us page. If you would prefer to change or cancel your order by phone, you must leave us your name, order number, phone number, and the reason for your call if we missed your call

If delivery of an order that we shipped would be refused without our approval, you will be charged the shipping cost for both directions plus any associated customs duties and brokerage fees (this applies only to international orders.)