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Questions that are frequently answered...please help yourself. Our Store: Our Products:
Why was my credit card billed immediately upon placing my order and not when the order was shipped? We use a highly secured merchant credit card processor that handles and processes our customers' payments. Once you have placed your order, all the billing information is collected in encrypted form and your credit card information does not enter our internal system here during or after payment validation/authorization. The merchant processor requests authorization from your bank or credit card company to pay the amount of your purchase and only if the payment went through will our internal system receive an order confirmation. Once your order is confirmed, then we are able to process it. Your bank or credit card company will not hold the funds for us and make it available once we are ready to ship your order, thus, your payment is collected upon placing of your order. Can you imagine any company processing an unconfirmed order? We have no intention to collect your payment and hold it for our own use. However, processing of your order may take some time, depending on the type of product that you purchased. To be fair to you, we advertise the approximate shipping time and if you continued to place your order, that means that you have understand our terms and conditions and agreed to wait. Most customers don't really have an issue with it since most credit card companies offer a grace period for purchases before asessing finance charges. We do our best to keep the shipping time as short as possible. Some of our products ship on the same day while few others take up to 15 business days. In case of unexpected delays, we do notify our customers as promptly as possible. Why are springless mattresses better than traditional coil-spring mattresses? It's really quite simple. If your mattress does not have springs, then you won’t feel pressure points against just one small part of your body at a time. Your weight will be evenly distributed allowing you to get a more relaxed and natural sleep. Although there may be some very good spring mattresses out there, their prices do not justify their benefits that you can easily get from any air mattress, for example. I have just recently purchased a high-quality mattress but I have really not been comfortable sleeping on it. I am not ready to spend more money to replace this mattress. What can I do? If your mattress still offers enough support you can upgrade it by placing a mattress topper over it. Why should I buy your products instead of less expensive foreign products? Talatech® latex is the finest latex foam available in the world. Our exclusive Talalay process ensures removal of proteins that can cause other latex to break down over time. It’s made exclusively in the U.S.A., more durable and more cost effective in the long run than imports. What's the difference between Memory Foam and Latex Foam? Visco Elastic Memory foam is a temperature sensitive form of polyurethane foam that has special additives that create a self-adhesion property for a few seconds after being exposed to a heat source (your body). Over time, the adhesive slowly releases, allowing the foam to return to its original shape. This conforming property is very popular to thousands of sleepers worldwide, due in most part to Tempurpedic's marketing efforts. Latex foam is a natural product that is derived from the latex rubber extracted from rubber trees. It is not temperature sensitive, as memory foam is. It is available in numerous different densities (rated by ILD from 14 to 44), is extremely comfortable and supportive and more resilient. Indentation Load Deflection ( or ILD) is the standard numbering system for rating foam firmness. The ILD rating of your Talalay Latex foam material will tell you how FIRM your mattress is. A higher ILD rating suggests a firmer foam.
I have just recently purchased a 20 ILD foam from another store and it is supposed to be plush but I find it too firm. Should I purchase your extra plush 14 ILD TalaTech mattress topper in the same thickness since that's the next level that is obviously softer? Our 14 ILD is the softest available Talalay latex foam and no one can argue that it is very, very soft. If you really need the softest, kind of like cloud-nine feel, then our 14 ILD is for you. However, from our extensive experience helping customers, we have been educated that although the ILD rating is standard across all foams, one retailer's ILD rating may not be exactly another's. One possiblility of difference is that the foam that you purchased may not be a Talalay processed latex foam. If it is a Dunlop process foam, it will be denser and therefore will feel firmer than a talalay processed latex foam. If your foam is a Talalay processed foam but doesn't exactly have the same material component like our blended Talalay latex foam, then you would end up comparing an apple with orange. 100% pure natural rubber foam generally feels different from a blended latex foam. If your foam is a blended latex foam and alse a Talalay processed latex foam, there can still be a big difference in feel just because the manufacturer and the manufacturing quality and standards are not the same across different manufacturers. We offer samples of foam that you can at least compare with your existing foam just to make sure you know where to start with our foam. What is the density of your TalaTech foam product? Even though density is very commonly disclosed by some to describe the firmness of their foam product, with our Talalay foam product that is certainly not the case. In the manufacturing process, latex milk is poured until the desired ILD is achieved regardless of the resulting density. This should explain why the density may vary slightly between two Talalay latex foams whose ILD's may be exactly the same. This should also explain why our manufacturer doesn't rate their foam using the density as a form of measure since the ILD is already used.
What is a 100% natural latex foam? By definition, latex is a rubber particle suspended in water. There are 2 types of rubber: the NR (Natural Rubber) or natural latex and SBR (Styrene Butadiene Rubber) or synthetic latex made in the lab. A 100% natural latex foam is made of 100% natural rubber milk that is cured. On the other hand, blended latex consista of a mixture of natural latex and synthetic SBR latex.
What is a 100% Talalay latex foam? A "100% Talalay latex foam" simply means that the latex product was 100% produced using the Talalay process, which is usually the case, unless the latex foam was a result of laminating more than one pieces of latex that are not the same. A"100% latex foam" simply means that that the foam is a solid piece of latex and if not, then it better be two or more pieces of latex glued together.
If I would rather have a seamless Full or Queen topper, can I buy it from you? Yes, we will process your order for a seamless Full or Queen topper at an additional fee of $75 for 2.8" or smaller. For thicker foams up to 6", we would charge an extra $125.00, unless otherwise specified. Note that special orders are normally subject to an extended wait time and are not returnable. Please contact us to find out more. In your website I can easily tell what I am buying but in some other stores I am left to guess. And if I asked, I still couldn't get the information that I need. Why is that so? The answer is simple. Since we deal with only the best manufacturers and choose to carry only the best products around we have nothing to worry about but keep our prices and service excellent A Talalay latex foam is latex foam that's manufactured using a manufacturing process called Talalay. In the the Talalay process, only a small amount of latex compound is poured into the mold. The mold cavity is vacuumed to remove gaps in the mold and perfectly distribute the liquid foam. Air is infused into the latex compound and the most consistent open cell structure is created. The foam mixture is then flash frozen to lock the cell structure in place and to prevent the particles from settling. Does the Talalay process differ from one manufacturer to another? Yes. Different manufacturers exercise different quality practices. Latex International's Talalay manufacturing process is a six-step production method. Every step of the process - from compounding to quality testing - is carefully monitored to assure that only the most consistent and durable latex foam in the world is produced. The process is eco-friendly since it uses only natural, biodegradable ingredients that come from renewable resources and water-based raw materials like natural latex, air and water. No harmful byproducts are released and every product made is cleansed in an exclusive five stage fresh water washer to ensure the removal of residual latex proteins and curing agents. Every product undergoes extensive quality testing to meet standards that far exceed our competitors:
Latex International's Exclusive Talalay Process
What is the difference between Talalay foam and Dunlop foam? Talalay latex foam is created using the Talalay manufacturing process. Talalay latex is more consistent and has a plusher feel than a Dunlop latex foam of similar ILD. Talalay latex foam conforms more perfectly and uniformly to any weight placed on it. It is available in a wider variety of firmnesses just because the Talalay manufacturing process allows for it.
On the other hand, a Dunlop latex foam is created using the Dunlop process. In the Dunlop process, which is a Continuous process, the latex is poured, cured, washed, and dried on a 150 ft. long belt. The process doe not allow for air extraction and freezing stages (unique to the Talalay process) and thus creates a firmer and also denser product than Talalay latex foam. Production of latex foam using the Dunlop process is less extensive and cheaper and therefore the Dunlop process is most commonly used in the latex industry. Dunlop latex foam is mostly used in mattress base cores but is also a great economical alternative for mattress topper.
Will your Talalay latex foam compress over time? Under normal use, our Talalay latex foam will unlikely compress over time. Latex International performs very stringent durability testing to compare its latex to competitive materials. The following two tests illustrate our superiority to imported Talalay, Dunlop process, and 100% natural latex.
Compression Set Test: This test simulates the effect of body impressions on the latex after a person lies on the bed for extended periods of time. Latex mattress samples are clamped to 50% of their original thickness for 22 hours at high temperature of 158 °F. When removed, the percent loss in thickness is measured. LI’s Talatech® latex consistently outperforms imported latex. Percent Loss of Core Thickness (Higher values indicate a higher propensity for the product to take a body impression over time.):
Will your Talalay latex foam have body impressions? Under normal use, our Talalay latex foam will unlikely retain body impressions. Latex International performs very stringent durability testing to compare its latex to competitive materials. The following two tests illustrate our superiority to imported Talalay, Dunlop process, and 100% natural latex.
Impact Test: This test is used to simulate the effect on the latex when a person continuously gets on and off the bed over extended periods of time. A block of latex is tested for ILD (firmness) and then placed in a testing machine where a weight is dropped on the latex repeatedly for 24 hours. The product is then removed from the machine and allowed to recover for 24 hours. ILD is again measured and recorded. LI latex consistently recovers better, with less loss. Percent Loss of ILD (Higher loss values indicate a higher propensity for the material to soften over time due to mechanical breakdown of the product.):
How do I know that I will receive a Latex International product? That is all that we sell. Our mattress toppers come bare...uncovered. How do the firmnesses compare between Celsion™ and TalaTech™ latex foams? Why is 27 ILD referred to as "Firm" in Celsion™ but "Cushion Firm" in TalaTech™? Unlike Talatech™, CELSION™ comes in only three firmnesss. CELSION™ has been designed purely as a mattress topper and the firmest is 27 ILD. To differentiate the three ILD's in this category, the lowest ILD is referred to as Soft while the firmer ones as Medium and Firm. Latex International used the same ILD standards in manufacturing these two products that are both Talalay latex foam products, 27 ILD in CELSION™ is 1 ILD, just a tad, softer than 28 ILD in Talatech™! The designation of Soft, Medium, and Firm is relative but the ILD ratings between these two innovative products is highly consistent. Remember that this statement may not hold true with other brands because other manufacturers don't necessarily apply the same manufacturing formula and processes nor uphold the same quality standards when making latex foams. (back to top) Why do your 100% Natural Latex International Talalay latex foam mattress toppers or cores have 10 year warranty while another retailer claims 30 years? Here at SleepLikeABear.com we don't claim what is not. Latex International's stated warranty on their 100% Natural Talalay Latex foams is 10 years and we won't overstate it as 30 years to make a sale. If the retailer is stating what may be their own warranty, they should clearly state so. If in case the retailer is not in business at the time of the claim, the consumer may lose on this deal. To confirm, you might want to check directly with the manufacturer. |
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