Satisfaction/Comfort Guarantee

With our No-hassle Money-Back Satisfaction/Comfort Guarantee, you can buy from our store with more confidence. We totally understand how important it is to spend our hard earned money wisely. We choose only the highest quality products and your satisfaction is our number one priority but you may return our product for any reason.

Unless otherwise specified, our products come with a 30-day Hassle-Free Money-Back Satisfaction/Comfort Guarantee. You may return it for cash or exchange and we would charge the same return fees.

We must receive your return not later than the 10th day after we sent the RMA. Cut-off time for RMA is 11 AM PST. If we e-mailed it after 11 AM, then that day does not count. 10 days is what we allow for transit, your return must be post stamped not later than the end of your trial period. If the end of the trial period happens to be a weekend or a shipping holiday, please plan to return the product earlier. The RMA is deleted from our system if these timelines are exceeded. If your return arrives and the RMA is invalid, we will not be able to process your request and we will return the product to you if you would pay for shipping.

Effective on 8/28/11, unless otherwise specified, we charge a restocking fee equal to 25% of the advertised regular price (price before any sale or discounts). Our goal here is to simplify and facilitate your buying decision and to help make the return process much more understandable and easier for everyone. Any payments made for shipping is not refundable. Return shipping is paid for by our customer. International customer pays for any duties and brokerage fees associated with the return.

Please note that our satisfaction/comfort guarantee applies to online orders only unless otherwise specified at the time of sale.

Read our complete Returns Policy page for more information.