Please remember that we highly value you, our customers, and that we have created our policies in our effort to serve you fairly and also to stay as a competitive business for many, many years providing high quality products at great prices with outstanding customer relationships. If you may have any question about any of our stated policies herein please don't hesitate to contact us. Thank you!!

All returns require the original printed receipt or invoice that was sent with the product.

We send all domestic orders with a printed receipt. This printed receipt includes our official logo, watermarks, if any, and any relevant instructions or product offers. Any authorized changes or adjustments made to your order will also be reflected in this printed receipt. The printed receipt is your official receipt. If you received a product without a printed receipt or with an incorrect printed receipt, please contact us within 10 days of receiving the product and we will mail out the printed receipt within 5 business days to your mailing address in our file.

Hassle-Free Money-Back Satisfaction Guarantee

With our No-hassle Money-Back Satisfaction Guarantee, you can buy from our store with more confidence. We totally understand how important it is to spend our hard earned money wisely. We choose only the highest quality products and your satisfaction is our number one priority.

We only require that the merchandise that needs to be returned must be placed in its original packaging and packaged carefully for shipping. In the case of our foam toppers that come to you compressed, you may use a different packaging but the foam topper must be placed properly in a plastic bag and carefully boxed. Damaged items will not be accepted.

All returns must be shipped to the return address that we will provide. We are sorry that we do not currently accept dropoffs. All returns are properly received and documented in our system if delivered by a common courier only.

Note that our Hassle-Free Money-Back Satisfaction Guarantee may not apply to all of our products and may vary depending on the product. You must check the specifics of the product before purchasing it. Please contact us if you have any question regarding the product,

Before returning the product, you need to contact us to send you a RMA (Return Merchandise Authorization) form. This form will be sent to you within 24 hours after request usually by e-mail. If you wish to have it sent to you by postal mail, we will do that.

You must have a paper copy of this RMA form that you need to complete and send to us with a copy of your original receipt and the product that you are returning. The RMA form will include instructions and the correct return shipping address.

 

If our guarantee states 30 days, for example, you will have the full 30 days to try it. We count from the day that you received it to the day that it gets stamped for shipping. However, we must receive the item within 10 days after we sent you an RMA or within 10 days after the guaranteed period, whiichever comes sooner. If, let us say, that you requested an RMA when there is only 1 day left before the guaranteed period expires, you must ship the item on the same day and make sure that we receive it within 10 days. Receiving an RMA earlier during your trial period will shorten the time that you have to return the product. The RMA expires in our system 10 days after it was issued.

 

If we received your return after the RMA is no longer valid, we will not be able to process your rquest.

We don't charge re-stocking fees. You may receive a refund of your purchase less the total of what we paid for shipping and a reasonable fee for processing or handling your order. If you paid for shipping, you may receive a refund of your purchase less only the processing or handling fee.

Return shipping is paid by the customer. Any tarriff and brokerage fees that need to be paid if the product is to be returned from outside of the USA will be the customer's responsiblity.

Defective Product or Wrong Items

We process all orders with extra care but in the event that you have received a product that is considered defective or a merchandise that was not your order, we will issue a call tag for the wrong or defective item and replace the merchandise as soon as possible if we receive your claim within the Satisfaction Guarantee period specified for that product. You would need to retun the item unused, if it was a wrong item. In all cases, we require that you package the poduct properly before sending it back and we require that it be shipped back within 5 days.

It is possible that you will receive the replacement before we receive your return. If in case the wrong product wasn't shipped and we didn't receive it or it was correct per your order or not found to be defective, we will bill you for the product that you returned and all the applicable shipping and handling fees.

In case you may require us to send you a replacement that is totally different from the defective/wrong product, as long as it is within the specified trial period, we will honor the return but you will need to pay for the return shipping as this then had turned into a Satisfaction Guarantee type of return. The same applies if you have decided that you don't want any replacement at all.

Product Warranty Claims

Our products are manufactured from the best materials available using the highest standards of workmanship in the construction. In the unlikely event that the product you purchased was defective and your claim was received outside the Satisfaction Guarantee period specified for the product, please refer to the Warranty Information specific to the product that you purchased. We will try our best to initially determine whether the issue is warranty related or not based on what you can tell us without really seeing the product physically. If you believe that the defect is covered by the Warranty policy, please e-mail us or call us toll free at (888) 416-4288 to file a claim.

Before returning the product, you need to contact us to send you a RMA (Return Merchandise Authorization) form. This form will be sent to you within 24 hours after request usually by e-mail. If you wish to have it sent to you by postal mail, we will do that.

You must have a paper copy of this RMA form that you need to complete and send it to us with a copy of your original printed receipt that was sent to you with the product and the product that you are returning. The RMA form wlll include instructions and the correct return shipping address.

After you have notified us about the return, you must ship the product back as soon as possible. The RMA will remain in our system for up to 10 days after it was issued. If after 10 days we still haven't received your return, the RMA will no longer be valid and we will be unable to pocess your request.

The returned product will be inspected carefully upon receipt and sent back to the manufacturer for their evaluation. If the product is covered, all the terms in the specific Product Warranty will be properly enforced. If the product is not covered, we will return the product back to the customer and the actual cost of shipping and our normal processing/handling fees plus 15% of the original purchase amount to cover some of the inspection cost will be charged to the customer.